FAQ
1. What products can I find at MT-Commerce?
We offer a carefully selected collection of fashion, shoes, and accessories . Our goal is to emphasize your individual style and constantly present you with new trends. We also offer numerous products related to current trends that you can find outside the fashion industry.
2. How long does shipping take?
Our worldwide delivery time is 8-15 business days. Of course, there are some items that have a shorter delivery time, but this only applies under certain conditions.
3. How much does shipping cost?
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Germany: €4.90 (free shipping for orders over €50)
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Austria/Switzerland: €6.90 (free shipping for orders over €50).
The exact shipping costs will be displayed during checkout.
4. How can I pay?
We offer you secure payment methods:
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PayPal
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Shopify Payments
5. Can I return my order?
Yes! You have a 14-day right of return from receipt of the goods.
👉 You can find all the information in our shipping and return policy.
6. Do you cover the return shipping costs?
The buyer is responsible for the return shipping costs, unless the goods were faulty or damaged. In this case, we will, of course, cover the costs.
7. How do I get my refund?
Once we receive and inspect your return, we will refund the purchase price within 14 days using the original payment method.
8. Do you also offer international deliveries?
We currently ship to Germany, Austria, and Switzerland . More countries will follow in the future.
9. How can I contact customer service?
You can reach us anytime at:
mtcommerce25@gmail.com
We strive to respond within 24 hours.
10. Is there a minimum order value in your shop?
No, there is no minimum order value in our shop. We will refund your delivery costs for orders over €50.00 .
We hope we were able to answer all your questions.
If you still have any further questions, please feel free to contact us!